Product Level

Owned by Mike Deskis
Last updated: Sept 09, 2024 by Ioana Kocurova
4 min read

Overview

At the product level, the knowledge base typically refers to the specific information and content related to the particular products and services for Pricefx. This level focuses on organizing and presenting detailed information about the features, functionalities, usage guidelines, troubleshooting, and any other relevant details about the product or service offered. Essentially, it serves as a comprehensive repository of knowledge specifically tailored to support users in understanding and utilizing the product effectively.

Impact on GenAI

By structuring the knowledge base to focus on specific products or services, the chatbot can provide more accurate and targeted information to users. This approach allows the chatbot to offer detailed and tailored support for each product, including features, usage guidelines, troubleshooting steps, and other relevant details. As a result, users interacting with the chatbot can receive more precise and helpful responses related to the products they are inquiring about.

It enables the GenAI chatbot to better understand and address product-specific queries, leading to improved user satisfaction and a more effective support experience. Additionally, the chatbot can leverage this organized information to offer personalized recommendations, product comparisons, and other valuable insights based on the user's specific needs and interests.

Product Level.jpg

 

At this level, we are seeking information on broad-based concepts and topics:

  • Cloud, cloud-based software model that delivers applications to end-users through an internet browser. All services and applications for customers that are accessible on-demand

  • Core, foundational framework for the platform's functionality, potentially encompassing key aspects such as configuration, calculation logic, module integration, and technical architecture.

  • Integration Manager, facilitates the seamless exchange of data between external systems, such as SAP, and the Pricefx platform.

  • Platform Manager, administration of Pricefx partitions and IntegrationManager instances, including tasks such as connecting to them, monitoring activity, uploading data, setting up user access, deploying templates and packages

  • Modules, components, or features within the Pricefx platform that cater to specific pricing-related needs.

  • Accelerators, rapidly deployable solutions designed to address common pricing challenges.

GenAI Prompt Examples

Below are some examples of GenAI prompts that are operating at this Product level of contextual understanding:

Product Prompt: "Explain the abilities of platform manager"

This product prompt asks the GenAI chatbot to provide a comprehensive defintion of the Platform Manager product and its abilities. The response might look like this:

Platform Manager is a powerful tool that allows you to administer and maintain your Pricefx assets, such as partitions and IntegrationManager instances. With Platform Manager, you can perform a wide range of tasks, including:

  • Creating and managing partitions for your Pricefx solution

  • Uploading master data into partitions (Customer, Product, and Transactions)

  • Managing access privileges to multiple assets using Asset Groups

  • Creating and managing Business Roles

  • Configuring and setting up single sign-on (SSO)

  • Creating and managing integrations with 3rd party systems (SAP, Salesforce, etc.)

  • Defining notification rules for scheduled jobs

  • Creating reports with detailed metrics on executed jobs

  • Workflows for common tasks such as partition creation, permission assignments, etc.

Platform Manager also offers key capabilities such as account management, marketplace, product requests, and administration. The platform manager product can be used for common project-related scenarios such as creating a dev partition, performing uploads of data into partition's product master table, viewing and modifying partition feature flags, setting up alerts and notifications rules for integration processes, managing and administering integrations, viewing partition activity and deployment log files, and requesting version upgrades for your Pricefx cluster.

Product Prompt: "What components of Pricefx are contained in the cloud."