Upgrade Cluster (Partners)

Upgrade cluster case type is used for requesting upgrade of you Pricefx Application to a higher available release.

Note that there will be down-time during the upgrade process. The duration depends on several factors, but mainly on the number of releases between your current release version and the requested one.

Therefore, there is a need for a maintenance window, which you can suggest by using the start time / end time inputs. The requested window is a subject to available resources. When you request upgrade of your Production environment, you automatically also confirm that you have successfully completed QA testing and no business affecting defects exists.

Please count with a 5 business day lead-time due to order backlog. Alternatively, visit the Upgrades section in Platform Manager and book from available time slots listed there.

In order to post an Upgrade Cluster ticket, kindly click on Upgrade Cluster selection on the PFX helpdesk Page and choose it from there:

Open

Fill:

• Subject

• Account Name (please enter the account name of the customer for whom you are entering Cluster Upgrade or leave it blank if ticket is for your org.)

• Further Details (with/without images)

• Partition/Cluster

• Update to New release

• Suggested Start date/time

• Suggested End date/time

Open