Pricefx will make every effort to assist our customers in maintaining their core product version that is N-1 compliant. Pricefx offers several assistance plans to our customers to assist them.
LEARN MORE: To learn more about our N-1 Compliance assistance plans, click here.
However, a customer’s environment can be subject to an automatic upgrade to the Pricefx release version that will bring them within N-1 compliance. When ALL of the following conditions are met:
PROD version is beyond our N-1 compliance policy at time of new release
N-1 Compliance Grace Period of 30 days has expired
No acceptable upgrade plan has been communicated to Pricefx
THEN within 30 days of the expiration of the Grace Period, the following will occur:
QA environment will be automatically upgraded to the N-1 compliant version (as Pricefx support schedule permits).
After QA upgrade, then within 30 days the PROD environment will be automatically upgraded to the N-1 compliant version (as Pricefx support schedule permits).
NOTE: Automatic upgrades to the QA and PROD environments will happen outside of normal business hours and will occur on weekends to provide additional time for validation. Additionally, an email will be generated 30 days in advance to provide additional notification of the impending upgrade.
NOTE: Grace Period during summer months will be longer than 30 days due to normal resource limitations of the Pricefx DevOps team. Confirm with Pricefx team for more details.