Automatic Upgrades

Pricefx will make every effort to assist our customers in maintaining their core product version that is N-1 compliant. As support, Pricefx offers several assistance plans to our customers.

However, a customer’s environment can be subject to an automatic upgrade to the Pricefx release version that will bring them within N-1 compliance when ALL of the following conditions are met:

1. PROD version is beyond our N-1 compliance policy at time of the new release

2. N-1 Compliance Grace Period of 30 days has expired

3. No acceptable upgrade plan has been communicated to Pricefx

THEN within 30 days of the expiration of the Grace Period, the following will occur:

• QA environment will be automatically upgraded to the N-1 compliant version (as Pricefx support schedule permits it).

• After QA upgrade, within 30 days, the PROD environment will be automatically upgraded to the N-1 compliant version (as Pricefx support schedule allows it).