Customer Communication

Owned by Mike Deskis
Last updated: Jan 10, 2024
1 min read

This focus of this article is to assist Quality Assurance (QA) professionals in effectively communicating with customers. It provides support documentation on various topics such as UAT preparation and testing, reporting bugs, clarifying project expectations, and using templates for the UAT phase. The article also mentions that more documents will be added in the future.

You can find support documentation you can use when communicating with the customer to show him how to:

  • handle UAT preparation and testing

  • report bugs so they are easy to understand for project developers

  • clarify expectations from our cooperation on the project

  • use basic templates so they have UAT phase under control

If there is a need to clarify why QA Analyst role is on the project, check out this page: Customer Assistance You can share this information with the customer. Alternatively you can share the presentation available in QA Resources → Downloads

Note that everything here is now in draft version and more documents will be added soon.

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