Refresh Integration Information in PlatformManager

Owned by Mike Deskis
Last updated: Nov 26, 2021
1 min read

Issue:

PlatformManager and IM information don’t match

Resolution:

Sometimes, we see information in PlatformManager which does not match the existing IM on the server. To refresh the information:

  1. In PlatformManager, go to Account > Integrations > Monitoring tab.

  2. Turn off the 'Monitored' option and click 'Save'. 

  3. Wait for about 10 seconds. 

  4. Turn on the 'Monitored' option again and click 'Save'.