Test automation packages prompt some questions about the roles and responsibilities of QAs and CSMs. We addressed a couple here:
Here is how QA Analyst can help the Customer Solution Manager on the project:
QA Analyst will help to lower the risk that the customer finds major issues during UAT
QA Analyst is responsible for functional and regression testing on the project – not developer (CE). QA Analyst is the role dedicated to QA and software testing activities, so we can let developers do just the development.
QA Analyst will help to lower risk the customer is not ready for UAT or he is not clear about what to do
QA Analyst communicates with the customer about UAT during the whole project and helps the customer with his preparation and understanding
QA Analyst will document testing on the project (test cases, test results, progress of testing)
This will improve the level of project documentation and it can be used during the project and even later for Support purposes