NEW-GenAI Knowledge Levels

The Pricefx GenAI chatbot relies on the Pricefx Knowledge Base as the primary source of information for generating responses. Although the knowledge base contains extensive details about Pricefx products and solutions, it may not cover all aspects comprehensively to respond accurately to every question and prompt.

This article aims to elaborate on the organization of content within our knowledge base and offer guidance on interacting with it effectively for precise responses from the Pricefcx GenAI chatbot.

Knowledge Levels and Context

One of the important concepts to understand when working with a GenAI chatbot is the role of contextual understanding. When the chatbot begins searching for content to respond to your questions, it is using this principle to accumulate information to use as the source of its response.

The Pricefx knowledge that is being used by the GenAI chatbot can be visualized as separated into the following hierarchic levels or tiers. Our navigation through these levels will lead to more in-depth information as we dive through each successive layer:

Conceptual Level

This level involves high-level concepts, categories, and relationships that form the foundation of the overall knowledge structure of the Pricefx content. At this level, the focus is on sourcing the fundamental ideas and principles that serve as the core domain of knowledge about Pricefx products and solutions.

Product Level

This level identifies the core products that comprise the Pricefx solution (ie. Accelerators, Core, Platform Manager, etc.) and provides information on their high-level concepts, abilities, functionalities, and relationships and integration with the Pricefx solution. At this level, the focus is on providing content that is specific to one of our core products.

Capability Level

This level encompasses the competencies and capabilities required for successful software product implementation, development, and usage for a specific product or set of products. These capabilities can include both technical "hard" competencies such as software development, configuration, and predictive analytics, as well as non-technical "soft" competencies like decision-making, analytics and business user processes.

Feature Level

This level identifies specific elements or tools within one of our product capabilities that enable users to perform certain tasks, achieve objectives, or enhance their overall experience with the application. These features add value to a specific capability’s value proposition and are a key factor in users' decision-making when choosing and using a particular part of the Pricefx package.

Functional Level

This level identifies the individual, self-contained operations or tasks that a selected feature can perform. It represents those abilities that allow users to accomplish the established goals and tasks of a Pricefx solution. These represent the building blocks of a Pricefx feature and contribute to the value and usefulness of the Pricefx application.