The Partner Advisory Request case type is basically used when Partner has a question/request of guidance to Pricefx on the following items:
Sales, scoping, or estimation support
Solutioning design or configuration question
Pricefx staffing request
Project escalation support
General question
On the PFX helpdesk page, please select the Partner Advisory services there:
Fill in:
Mandatory fields:
Subject = Short description of the issue.
Account Name = Select the customer’s name.
Further Details = Write a description of the issue as detailed as possible to help us work on the issue without asking for more information.
Request Type = Choose the reason for the request.
Nonmandatory fields:
Priority = Automatically will be “Normal”. If need a change, please select using the description:
High: Issue resulted from customer escalation or blocking a project UAT or go-live.
Normal: Issue arises during normal project work and needs support, but not actively blocking short-term UAT or go-live activities.
Low: General how-to/suggestions to improve Pricefx documentation or partner support.
Case Owner = Automatically will be your name. If need to change, please write the correct person (need to be partner contact in helpdesk for interaction).
