Grace Period

Once a major release date has passed and the customer’s environment has been deemed to be non-compliant with the Pricefx N-1 policy, then they will enter a Grace Period phase. During this 30-day period immediately after the major release, the customer will be encouraged to present a plan for a timely upgrade of their environment to N-1 compliance.

These are the potential outcomes from the Grace Period:

• No Upgrade Plan, if no upgrade plan is presented by the customer at the end of the Grace Period, then within 30 days of the expiration of the Grace Period the following will occur:

  • QA environment will be automatically upgraded to the N-1 compliant version (as Pricefx support schedule permits).

  • After QA upgrade, then within 30 days the PROD environment will be automatically upgraded to the N-1 compliant version as Pricefx support schedule permits).

• Upgrade Plan Provided, if an upgrade plan is presented by the customer within the Grace Period, then the following will occur:

• Upgrade plan will be reviewed by Pricefx support team for timeliness and accuracy.

• Customer will be provided with a selection of dates for scheduling the upgrade. If no date is selected, then Pricefx support will determine upgrade timing.

• Upgrade will be performed on QA environment and then 30 days later on PROD environment.