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Note that there will be down-time during the upgrade process. The duration depends on several factors, but mainly on the number of releases between Your your current release version and the requested one.
Therefore, there is a need for a maintenance window, which You you can suggest by using the start time / end time inputs. The requested window is a subject to available resources. When You you request upgrade of Your your Production environment, You you automatically also confirm that You you have successfully completed QA testing and no business impacting affecting defects exists.
Generally, please Please count with a 5 business day lead-time due to order backlog. Alternatively, visit the Upgrades section in Platform Manager and book from available timeslots time slots listed there.
In order to post an Upgrade Cluster ticket, kindly Click click on Upgrade Cluster selection on the PFX helpdesk Page and choose it from there:
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You
have to fillFill:
Subject
Account Name (please enter the account name of the customer for whom you are entering Cluster Upgrade or leave it blank if ticket is for your org.)
Further Details (with/without images)
Partition/Cluster
Update to New release
Suggested Start date/time
Suggested End date/time
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