The Partner advisory Advisory Request case type is basically used when Partner has a question/request of guidance to Pricefx on the following items:
Sales, scoping, or estimation support
Solutioning design or configuration question
Pricefx staffing request
Project Escalation Supportescalation support
General Questionquestion
On the PFX helpdesk page, please select the Partner Advisory services there:
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Mandatory fields:
Subject = Issue / Customer Name / Partner Name (this will help us to identify in the list)Short description of the issue.
Account Name = Select the customer’s name.
Further Details = Write a description of the issue as detailed as possible to help us work on the issue without asking for more information.
Request Type = Choose the reason for the request.
No Mandatory Nonmandatory fields:
Priority = Automatically will be “Normal”. If need a change, please select using the description:
High: Issue resulted from customer escalation or blocking a project UAT or go-live.
Normal: Issue arises during normal project work and needs support, but not actively blocking short-term UAT or go-live activities.
Low: General how-to/suggestions to improve Pricefx documentation or partner support.
Case Owner = Automatically will be your name. If need to change, please write the correct person (need to be partner contact in helpdesk for interaction).
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