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We are continually upgrading and improving our solution to allow our customers to solve their real-time pricing issues. We continually urge our customers to keep their implementation up-to-date to allow them to take advantage of our latest innovations. Our guideline is that customers should be at the current release or at most one release behind (ie. N-1).
Defining N-1 Policy
This policy means that Pricefx will officially provide support for only the last 2 major releases. in June 2023, Pricefx will begin diligently enforcing our N-1 release policy.
This release policy is already part of Pricefx standard Terms & Conditions, and as of Paper Plane 11 release (planned for June 2023) the policy will be enforced technically. Any customer using an older release (Hurricane 9 or older) will be scheduled for upgrade to Bee's Knees 10.
Impact of N-1 Policy
The customers that will be impacted are the ones hosted in a Private hosting environment who do not upgrade Pricefx regularly. Customers hosted in a Shared environment (i.e. https://app.pricefx.eu or https://app.pricefx.com) are not impacted as they are upgraded regularly and automatically to the latest release once it is made available.
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