Before you continue reading, please check the Pricefx educational concept & training offering as well as the Pricefx educational concept & training offering and Pricefx educational concept & training offering as well as Pricefx Course Structure.
Why is training essential for successful product adoption and value realisation?
Pricefx has implemented 300+ projects and learned a lot about how best to launch new software in organisations.
Here is what value the proper training provides for customers who work with us closely on this topic:
Get to know what you buy and learn about Pricefx software.
Make project implementation much easier for their teams and Pricefx.
Stay away from escalations due to the wrong implementation focus.
Avoid project scope changes and unnecessary budget increases.
Expand Pricefx product acceptance among your core and broader project teams by letting them get hands-on experience with the software.
Get the necessary insights for improving and optimizing your pricing processes with the initial implementations and further pricing projects.
Choose tailored to your project needs training offering and support successful execution.
User-specific training offering
In Pricefx we offer two type of training: user-specific training that focuses on three types of users that customer usually would like to educate and engage during Pricefx project:
Business User
Business User Training is a three-day, 3-hour a day intensive hands-on training experience guided by the business training specialist.
This training is designed for Pricing Managers, Pricing Analysts, Product Managers and other business/end users planning to interact with the tool on a daily/frequent basis.
The main goals of the training:
Provide foundational knowledge about Pricefx all core capabilities
Help all participants to get confident in navigating Pricefx
Guide users in discovering key use case scenarios within Pricefx capabilities
The training curriculum includes:
Day 1
Introduction to Pricefx solution map
Analytics and Price Setting
Hands-on practice on 2 capabilities
Day 2
Agreements & Promotions
Rebates
Quotes and Sales Compensation
Hands-on practice on 3 capabilities
Day 3
Optimization
Plasma
Channel Management
Hands-on practice & additional topics
What this training is NOT covering:
Technical Aspects & Limitations
Integration Aspects
Pricing Strategies
Logics creation and maintenance
Administrative Aspects
Solution Development Aspects
Schedule and Registration for the classes from March 2024 will be added here on the 12th of February
Admin User
Admin User Training is a three day, 3-hour a day intensive hands-on training experience guided by the technical training specialist. This is a good training for building the internal self-sufficiency and adopting the tool faster.
This training is designed for Super Users, System Administrator, IT Administrator and other technical users that will be involved in providing internal support (1st and 2nd) to the end users.
The main goals of the training:
Provide the admin level knowledge of Pricefx system
Help all participants to get confident in user admin, data management & entitlement, troubleshooting
Demonstrate an extended range of Pfx capabilities that can utilized by different users
For technical users training we offer more holistic approach called self-sufficiency.
Pricefx Self-sufficiency
Most of the customers do not want to depend on the implementation vendor long term and looking for the ways to maintain and further develop the tool in-house. It is more efficient and practical when the customer has internal resources that know the tool, do tasks around user management and tool configuration (level 1 and level 2 support), and perform code corrections, tool maintenance and step into further development. In addition, we want customers to take on their employees' training activities, including onboarding and supporting Learning Center development.
Which roles are currently covered?
Configuration Engineer – maintains the existing solution, implements new simple/medium-level requirements, and fixes bugs.
Integration Engineer - maintains existing integration connections, updates data sources, and fixes data-related bugs.
Optimisation Engineer - maintains existing optimisation models, updates the models, develops new optimisation models.
Super Users for UI and Support – user management, UI management, and configuration, 1-level of support ("forgot the password; how to find something" type of problems) & 2-level of support (integration and data).
End-User Onboarding & Training – custom user scenario reference guides, documentation, and learning paths. Relevant for big organizations with multiple BUs with many users and user turnover.
For companies with multiple business units, a broad range of users, and a global Pricefx roll-out, we offer to consider building an internal Learning Center with the help of the Pricefx Training team to continue building internal knowledge and fast onboarding of new users.
More details you can find here.
Project-specific training
To ensure the smooth adoption of the Pricefx product, Pricefx recommends including training activities along the implementation cycle. Our Pricefx Training includes self-study materials and instructor-led training, forming learning paths for two target users: business users and developers. T
Kick-off training for the stakeholders involved in the Pricefx implementation project. The training covers project best practices, hands-on training on the tool with defined scope, and technical Q&A. This training is required for a smooth project start and better Pricefx tool adoption. The target group is core project stakeholders, key IT and data management users, and decision-makers who will work with the tool.
UAT Training for the solution end-to-end testing user group. The training is designed based on the implemented solution and delivered in a train-the-trainer format for 15 people. The duration of the sessions depends on the project scope. The primary goal of UAT training is to prepare key end-users for UAT testing, which will increase tool acceptance and timely implementation completion.
Solution Adoption training us for developing standard solution onboarding materials like the end-user playbook and end-user training. This training can also be introduced during the company-wide roll-outs in a train-the-trainer format.