In case of an incident/trouble within the system, please create this record type. On the PFX helpdesk tab:
press INCIDENT button:
You have to fill the following fields:
Subject
Priority
Further Details (please enter description of the issue, with/without images as needed)
Username (your login to the system where incident is)
Module
Partition / Cluster
After filling in all the necessary information you go ahead and select “Confirm” button in order to submit and save your incident ticket in the Helpdesk.
The ticket is created and you’ll receive an email notification informing you about it too.
In case your clarification is needed, you’ll receive the other message asking to provide further information.