Here is a link to a presentation about UAT phase. Main goal here was to discuss UAT phase with the customer, mainly clarify expectations, discuss typical issues we were facing on some projects and give to the customer some tips how to handle UAT:
In case you need to share more guidelines with the customer - like examples of UAT test cases, tips for UAT testing or for testing after upgrades, please check our Downloads section for QA Templates.
Note: It is important to discuss UAT expectations with customer during Feature Sprints so the customer has time for internal preparation for UAT phase. In case the customer needs further help with UAT, QA Analyst on the project should be able to help and have a meeting with him.