Server and Hardware
The hardware resources such as CPU, disk space are actively being monitored by Support team. Nothing to be configured by the Solution team. Whenever there is a hardware resource issue, it is addressed transparently. The CEs or customers do not have access to the monitoring tools used by Support.
Monitoring of all Server and Datacentre infrastructure is managed by our hosting partners, Pricefx is informed about outages and service degradation.
The DB is generating a lot of performance metrics that can be viewed in real-time by PFX support and engineering teams. Log history is kept for 50 days.
See /wiki/spaces/SUP/pages/24084778
Pricefx Core Application
The health status of the PFX application is monitored by frequent login attempts, both from internal and external applicataions, resulting in uptime reports.
See /wiki/spaces/SUP/pages/24084778
Jobs (Dataloads, Calculated Field Sets, Price Grids etc.)
The job status tracker jobs can and should be monitored using Platform Manager tool. At the end of the project, the Solution architect or Configuration engineer should set up Platform Manager Notifications to alert development team resource identified by Project manager and the member of the customer team who will should be responsbile after GO LIVE.
See Notifications, Reports and Workflows Setup
Integration Manager Instances
Integration Manager - Provisioned by Platform Manager
Integration Manager Instances are actively being monitored by Inteegration Team.
Alerts are generated if data exchange is not succesful or the imprortedata is in different format than expected .
See Notifications, Reports and Workflows Setup Monitoring /wiki/spaces/INTG/pages/1871970360
Integration Manager - Custom Instance
Integration Manager Instances are actively being monitored by Inteegration Team. See the guide.
See Monitoring /wiki/spaces/INTG/pages/1871970360
Others
If none of the strategies mentioned earlier cannot be used, you can cosnider Pricefx reporting capabiities. In Price Analyzer, you can create a datasource holding the metric you want to monitoor. You can then create a custom dashboard displaying the metrics e.g. in a chart. You can also consider creating a Calculation Flow that regularly checks the data source with the metric and send an email to addresses defined in some PP Table.