Infrastructure Upgrade

As part of our ongoing infrastructure modernization, we are upgrading our Shared EU and US Production Clusters.  The migration is scheduled for the weekend of October 23rd/24th, 2021.

The improvement will involve a change of the primary URL (web browser address) that you are using to access our application (if you use Shared Production Clusters). While we will add the necessary redirections for regular users, there may be manual action required, e.g. for integration purposes, or any other system-2-system communications. 

 

What will change? 

Currently, both EU and US Shared environments are accessed by the URL www.pricefx.eu or www.pricefx.com, which is also the home of our regular company homepage.  

These URLs for the application access will change as follows: 

New URL for EU customers: app.pricefx.eu

New URL for US customers: app.pricefx.com

For your convenience, these new URLs are already operational as of now, so you can start using them already. 

 

Details of changes 

  1. Use the new URLs to access the Pricefx application which are already available and working. We encourage you to start using them as soon as possible as these URLs will stay in operation after the migration as well. The old URLs (web browser addresses) will stop working after the migration in October. 

  2. Change of SSL certificates. The new URLs will also receive new SSL certificates. These are properly signed by a commonly accepted certificate authority as per industry standards. Normal browser usage should not experience any problems here. However, system-2-system integrations may need attention here. Please, also note that the certificates on the new URLs will rotate more frequently than in the past per generally accepted IT security standards. 

  3. Change of IP addresses. The new URLs will have different IP addresses. This should be transparent to you and your users. However, due to e.g. corporate firewall policies, your situation may vary here. Please test access with the new URLs early. Please also note that the new DNS names use a commercial CDN (content delivery network), hence the IP addresses may vary depending on your origin and also over time without further notice. 

  4. Impact on IT integrations – IntegrationManager instances hosted by Pricefx that are connected to one of these two clusters will be migrated by us to the new URL. Access to the IntegrationManager instances by non-HTTP protocols (e.g. SFTP) will not be impacted and not changed by this migration. If your system connects using a URL that uses the old scheme (www.pricefx.eu), the URL needs to be changed. However, in the mid-term, these will also be moved to new infrastructure at a later time. There will be a separate announcement detailing the IntegrationManager migration.

 

In case of any questions please feel free to get in touch with your Pricefx Customer Success Manager. 

 

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