This article discusses the role and responsibilities of a QA Analyst in software testing. It provides three different versions of the QA Analyst role introduction based on the customer's experience level and the testing capabilities of their team. It covers the main responsibilities of a QA Analyst, how they help during the project, and the different levels of support they can provide to the customer. The article also addresses some truths and myths about software testing and emphasizes the importance of effective testing during the development phase.
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QA Roles with Customers
Here are three versions of QA Analyst role introduction to the customer. Please use the one which is more suitable for the customer experience level - based on who will do the testing on the customer side and how much experience he has with IT projects.
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The customer is experienced with IT projects and UAT testing will be done by people experienced in software testing
The customer is inexperienced with IT projects and UAT testing will be done by business users mostly without any experience in testing.
The customer needs more info about QA Analyst role and testing on the project
Situation 1-Experienced Customer
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→ The customer is experienced with IT projects and UAT testing |
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It is worth reminding the customer that no software is bug free (because of data and software complexity, limited time for testing), but with a QA Analyst on the project, the risk a major bug will be found during UAT or later in production is reduced. The customer will also benefit from help during Feature Sprints testing with the assistance of a QA, as well as a smoother communication with the Pricefx project team. Collaboratively, these aspects will significantly shorten the time between when issues are found and their fixing and software deployment.
Situation 2-Inexperience Customer
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→ The customer is inexperienced with IT projects and UAT testing |
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All that have been mentioned above in Situation 1 along with the fact that QA Analyst can help the customer’s business users in role of testers to gain mandatory software testing knowledge and test the delivered solution properly.
Situation 3-Customer Needs More QA Information
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→ The customer needs more info about QA Analyst role and testing on the project |
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