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Mandatory fields:
Subject = Short description of the issue.
Account Name = Select the customer’s name.
Further Details = Write a description of the issue as detailed as possible to help us work on the issue without asking for more information.
Request Type = Choose the reason for the request.
Nonmandatory fields:
Priority = Automatically will be “Normal”. If need a change, please select using the description:
High = Issue resulted from customer escalation or is blocking a project UAT phase or go-live.
Normal = Issue arises during normal project work and needs support, but not actively blocking short-term UAT or go-live activities.
Low = General how-to/suggestions to improve Pricefx documentation or partner support.
Case Owner = Automatically will be your name. If you’re creating this on behalf of someone else, please write the correct person (needs to be a partner contact user in the HelpDesk for interaction).
*Expect response time is 72h.