In case of an incident/trouble within the system, please create this record type. On the PFX helpdesk tab:
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press INCIDENT button:
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You have to fill Fill the following fields:
Subject
Priority
Further Details (please enter description of the issue, with/without images as needed)
Account Name (please enter the account name of the customer for whom you are entering ticket or leave it blank if ticket is for your org.)
Username (your login to the system where the incident is)
Module
Partition / Cluster
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