This focus of this article is to assist Quality Assurance (QA) professionals in effectively communicating with customers. It provides support documentation on various topics such as UAT preparation and testing, reporting bugs, clarifying project expectations, and using templates for the UAT phase. The article also mentions that more documents will be added in the future.
You can find support documentation you can use when communicating with the customer to show him how to:
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If there is a need to clarify why QA Analyst role is on the project, see this presentation on our Confluence: /wiki/spaces/CUST/pages/2031485439 It can be also shared check out this page: Customer Assistance You can share this information with the customer. Alternatively you can share the presentation available in QA Resources → Downloads
Note that everything here is now in draft version and more documents will be added soon.
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