Server and Hardware

The hardware Hardware resources such as (CPU, disk space etc.) are actively being monitored by Pricefx Support team. Nothing There is nothing to be configured by the Solution team. Whenever there is a hardware resource issue, it is addressed transparently. The CEs or customers do not have access to the monitoring tools used by Support.

Monitoring of all Server and Datacentre Data Center infrastructure is managed by our hosting partners, Pricefx is informed about outages and service degradation​.

The DB is generating database generates a lot of performance metrics that can be viewed in real-time by PFX support Pricefx Support and engineering Engineering teams. Log history is kept for 50 days​.

See /wiki/spaces/SUP/pages/24084778 (Pricefx employees only).

Pricefx Core Application

The health status Health of the PFX Pricefx application is monitored by frequent login attempts, both from internal and external applicataionsapplications, resulting in uptime reports​.

See /wiki/spaces/SUP/pages/24084778 (Pricefx employees only).

Jobs (

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Data Loads, Calculated Field Sets, Price Grids etc.)

The job status tracker jobs can and should be monitored using Platform Manager tool. At the end Data Load jobs are not monitored by Support team.

Monitoring of Job Status Tracker jobs is done in Pricefx PlatformManager. During the handover of the project, the Solution architect Architect or Configuration engineer Engineer should set up Platform Manager Notifications PlatformManager notifications to alert development team resource (identified by Project manager Manager) and the member of the customer team (who will should be responsbile responsible after GO LIVE).

See Account Notifications, Reports and Workflows Setup

Integration Manager Instances

Integration Manager - Provisioned by Platform Manager

Integration Manager Instances are actively being monitored by Inteegration and how to How to Create Alert in Platformanager.

IntegrationManager Instances

Monitoring of IntegrationManager instances is done in Pricefx PlatformManager.

IM instances are actively monitored by Pricefx Integration Team.

Alerts are generated if data exchange is not succesful successful or the imprortedata import data is in different format than expected expected.

See Notifications, Reports and Workflows Setup Monitoring /wiki/spaces/INTG/pages/1871970360

Integration Manager - Custom Instance

Integration Manager Instances are actively being monitored by Inteegration Team. See the guide.

See Monitoring /wiki/spaces/INTG/pages/1871970360

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During the handover of the project, the Solution Architect or Configuration Engineer should set up PlatformManager notifications to alert development team resource (identified by Project Manager) and the member of the customer team (who will be responsible after GO LIVE).

See Account Notifications and how to How to Create Alert in Platformanager, how monitoring works in IntegrationManager and how to set up monitoring (Pricefx employees only).

Custom Dashboards

If none of the strategies mentioned earlier cannot be usedabove strategies works for you, you can cosnider consider Pricefx reporting capabiitiescapabilities. In Price Analyzerthe Analytics module, you can create a datasource Data Source holding the metric you want to monitoormonitor. You can then create a custom dashboard displaying the metrics (e.g. in a chart). You can also consider creating a Calculation Flow that regularly checks the data source Data Source with the metric and send sends an email to addresses defined in some PP Tablea Company Parameters table.