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Each major release will contain a range of upgrades:
New Modules or Capabilities that are extensions to our core product that provide completely new features and functions that complement our existing product mix. As an example, review the information on /wiki/spaces/KB4ACC/pages/3902472287 Sales Compensation that was released in Hurricane 9.0.
Updates and upgrades to existing core capabilities that extend an existing feature by providing expanded functionality. As an example, review information on Visual Configuration released in Bees Knees 10.0.
Patches to the underlying core product that resolves issues impacting our customers and is limited to specific capabilities or features. Generally, these are released as minor upgrades (ie.10.1, 10.2, etc.) with each successive minor release considered more stable with expanded functionality versus any earlier versions.
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LEARN MORE: To learn how to request your upgrade through PlatformManager, click here. Or, for a video of the upgrade in PlatformManager, click here.
Support ticket. In case there is an issue with the previous procedure, you can also navigate to the Support Desk, create a ticket with the category “Cluster upgrade” and add the information required with a desired date and time. If we cannot perform the upgrade in that timeframe, we will come back to you with a new proposed time.
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NOTE: If you have implemented your Pricefx solution in a Shared Environment, then all major and minor release upgrades are applied automatically to your QA environment. |
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Upgrade Time Allocation
When upgrading to a Major Release (ie. 9.x to 10.x), you should allocate about 4 hours for the upgrade to complete successfully. You will want to plan ahead for this time window to minimize the impact on your business operations. Minor upgrades and Patches could be as quick as 5 minutes.
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