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Detailed QA activities on the project and expected allocation - the presentation was discussed on PM call 6.5.2020:
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Detailed QA activities on the project and expected allocation
QA Activities and Allocation on the Project
Quality Assurance (QA) plays a crucial role in ensuring the success of any project. From the beginning of a project, the integration of QA into the project team is considered standard practice. This seamless collaboration between QA and other team members is essential for delivering high-quality results. The QA team adheres to a basic process, providing clarity and assurance throughout the project lifecycle. The key deliverables include a comprehensive test plan, test report, bug reports, and well-defined test cases.
Clarified Expectations and Added Values of QA
Clear communication and expectations are paramount in QA activities. When the project team is aligned with QA roles and processes, it becomes easier to explain intricacies to the customer. This clarity is essential, especially when dealing with customers regarding bugs and test cases for User Acceptance Testing (UAT).
How QA Analyst Can Help PM on the Project: Foundation and Setup Sprint
In the foundational stages, QA Analysts contribute significantly to project success. Their involvement spans various activities:
Attend Stand-Up Meetings: Actively participate in daily stand-up meetings to stay informed and aligned with project developments.
Meetings with the Customer: Engage in discussions with the customer, particularly concerning testing aspects in UAT and the overall process.
Collaboration with Solution Architects (SA) and Integration Engineers (IE): Work closely with SA and IE to understand the solution and integration intricacies.
Integration and Data Testing: Execute test cases, report issues, and engage in discussions with IE to ensure a thorough understanding of the integration and data testing.
Test Planning: Create test plans, draft test strategies, and prepare test structures using tools like X-Ray if employed on the project.
Feature Sprints
During feature sprints, QA Analysts continue to be actively involved:
User Story Clarification: Attend meetings with SA, Customer Experience (CE), and the customer to clarify user stories and acceptance criteria.
Test Case Creation: Develop test cases for all user stories and acceptance criteria, continuously reviewing and updating them based on feedback from SA, CE, and the customer.
Bug Investigation and Reporting: Investigate bugs raised by the customer, report them as sub-tasks, and engage in discussions with CE.
Solution Demo: Prepare and deliver solution demos for the customer to ensure alignment with expectations.
Regression Testing: Retest all prepared test cases for user stories and report results at the end of the feature sprint.
UAT Phase
In the UAT phase, QA Analysts continue to play a pivotal role:
SPOC for the Customer: Act as a Single Point of Contact (SPOC) for the customer regarding testing-related issues.
Stand-Up Meetings: Attend regular stand-up meetings to stay updated on project progress.
Customer Support: Provide support to the customer during UAT, including investigating reported bugs and clarifying whether they are indeed bugs.
Retesting: Perform retesting of bugs and regression testing after bug fixes.
Cutover and Stabilization
During the cutover and stabilization phases, QA Analysts continue their active involvement:
SPOC for the Customer: Continue to be the SPOC for the customer regarding testing-related issues.
Smoke Testing: Conduct smoke tests on the production partition to ensure stability.
Bug Investigation and Retesting: Investigate bugs reported by the customer, explain discrepancies, and perform retesting and regression testing after bug fixes.
Expected Allocation on the Project
To maintain an effective balance, a basic allocation ratio of 2 Customer Experience (CE) members to 1 QA Analyst is recommended. This allocation should carry through from the Foundation Sprint to Stabilization.
Results of Missing Allocation
Insufficient allocation for QA Analysts can lead to several challenges:
Absence from project stand-ups.
Increased time needed during Feature Sprints to grasp requirements.
Limited support for the customer during UAT, potentially resulting in issues.
Reduced time for preparing comprehensive test cases.
Inadequate communication with the customer.
Inability to serve as the SPOC for testing-related issues, leading to a shift of responsibilities to CE or SA.
Lower-than-expected QA support during Feature Sprints and UAT.
Needless to say that a well-allocated QA team is essential for the smooth progression of a project, ensuring high-quality deliverables and effective communication with all the parties involved.