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increase the probability the customer will be satisfied and will continue with us on the next projects (modules):
customer will have support, especially for UAT phase - if they don’t have any previous knowledge of how to perform end to end testing, QA Analyst will help them
customer will not find major requirements discrepancies or bugs during testing in UAT Phase
communication during the project will be easier for the customer as QA Analyst will be the SPOC for testing related issues
testers on the customer’s site - usually business users - will know how to prepare for UAT tests
demos from the QA Analyst can be more understandable for the customer than more technical demo from CE (developer)
decrease the probability there will be escalations from the customer at the end of the project:
the customer will be ready for UAT phase
QA Analyst can detect the potential risk the customer is not ready for UAT phase sooner than any other project role as he is communicating with the customer about testing regularly
the customer will not find major requirements discrepancies or bugs during his testing
QA analyst will make sure the customer is properly testing and accepting all delivered features throughout the Feature Sprints so no surprises during the UAT
we will be more sure the customer knows how to use our software
QA analyst can also act as a trainer during the delivery cycle
3 options for projects:
Full support - our recommendation and best practice
ratio 2CE = 1QA allocation effort on the project (from Setup to UAT)
QA Analyst is SPOC for the customer for all testing related issues
QA Analyst will offer our best practices to the customer
QA Analyst will help the business users (testers on the customer’s site) to understand the basic testing process and prepare test scenarios for UAT
QA Analyst will support demos for the customer during the Feature Sprints
QA Analyst will perform internal testing for Pfx project team
Medium support
ratio QA Analyst has 40% of CE allocation
QA Analyst will offer our best practices to the customer
QA Analyst will offer basic help to the business users (testers on the customer’s site), especially with recommendations on how to prepare test scenarios for UAT
QA Analyst will perform internal testing for Pfx project team
Low support
ratio QA Analyst has 25% of CE allocation
no support for the customer about QA related topics
QA Analyst will do internal testing for Pfx project team
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