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Benefits. Each one of our major upgrades will involve a range of product enhancements that have been proven to add value to our product and our customers. Another major benefit would be security improvements to mitigate a variety of security risks (learn more here). You can view the features in our most recent release of Bees Knees.
Compliance. Starting in June 2023, Pricefx will follow an N-1 upgrade policy for our customers. Essentially, our customers will need to be no more than 1 release behind our current release. So, when Paper Plane 11.0 is released in 2023, then our support will cover Bees Knees 10.x and Paper Plane 11.0.
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LEARN MORE: You can view the complete set of release notes here. |
Upgrade Components. Before starting our upgrade, we should consider the impact of the following:
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Each major release will contain a range of upgrades:
New Modules or Capabilities that are extensions to our core product that provide completely new features and functions that complement our existing product mix. As an example, review the information on /wiki/spaces/KB4ACC/pages/3902472287 that was released in Hurricane 9.0.
Updates and upgrades to existing core capabilities that extend an existing feature by providing expanded functionality. As an example, review information on Visual Configuration released in Bees Knees 10.0.
Patches to the underlying core product that resolves issues impacting our customers and is limited to specific capabilities or features. Generally, these are released as minor upgrades (ie.10.1, 10.2, etc.) with each successive minor release considered more stable with expanded functionality versus any earlier versions.
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Platform Manager. In Platform Manager, we have created a section where any user with the right user role* can request an upgrade of a specific cluster. You must go to the account tab, click on “Upgrade” and then select the cluster, the version you want to upgrade to, and the date and time you decided. You can also add some comments and contacts you want to notify about this upgrade. As soon as it has been requested, you will get an invite in your calendar to track the upgrade window.
Support ticket. In case there is an issue with the previous procedure, you can also navigate to the Support Desk, create a ticket with the category “Cluster upgrade” and add the information required with a desired date and time. If we cannot perform the upgrade in that timeframe, we will come back to you with a new proposed time.
LEARN MORE: To learn how to request your upgrade through a Support ticket, click here.
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