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In case of any problem, do not hesitate to contact us.

9. Incident

In case of an incident/trouble within the system, please create this record type. On the Home Page press CREATE INCIDENT button that is significantly highlighted with the exclamation mark icon:

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You have to fill the following fields:

• Subject

• Priority

• Further Details (please enter description of the issue, with/without images as needed)

• Username (your login to the system where incident is)

• Module

• Partition / Cluster

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After filling in all the necessary information you go ahead and select “Confirm” button in order to submit and save your incident ticket in the Helpdesk.
The ticket is created and you’ll receive an email notification informing you about it too.

In case your clarification is needed, you’ll receive the other message asking to provide further information.